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Terms & Conditions

Terms & Conditions

Effective Date: October 1, 2025

Welcome to LuzViva Travel . By accessing our website www.luzvivatravel.com or using our travel services, you (“you,” “client,” or “traveler”) agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

1. Services Provided

LuzViva acts as an independent travel advisor/agent. We arrange travel services, including flights, hotels, car rentals, cruises, tours, and travel insurance, through third-party suppliers (“Suppliers”).

We do not own, operate, or control the services of the Suppliers. Each Supplier has its own terms and conditions, which will apply to your booking.

2. Booking and Payment

  • Deposits and Payments: A deposit may be required to secure a reservation. Full payment must be received by the specified due date. Failure to pay on time may result in cancellation and forfeiture of deposits.

  • Pricing: All prices are subject to change until a booking is confirmed. Prices are quoted in US dollars unless otherwise stated.

  • Payment Methods: We accept all major credit cards.

3. Cancellations, Refunds, and Changes

  • Supplier Policies: Cancellation, refund, and change policies are set by each Supplier and may vary. Please review these carefully before booking.

  • Agency Fees: In addition to Supplier fees, [Your Travel Agency Name] may charge service fees for cancellations, changes, or refunds. These fees will be disclosed at the time of booking.

  • Non-Refundable Items: Certain services, such as airline tickets, promotional packages, or special-rate reservations, may be non-refundable.

4. Travel Documents and Requirements

  • Passports & Visas: You are responsible for ensuring that you have valid passports, visas, and other required travel documents before departure.

  • Health & Vaccinations: You are responsible for complying with health requirements, including vaccinations, testing, and travel restrictions.

  • Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical expenses, lost baggage, and other unforeseen events.

5. Responsibilities and Acknowledgments

  • We act solely as an intermediary between you and the Suppliers.

  • We are not responsible for acts, omissions, or delays by Suppliers, including cancellations, schedule changes, or failures to provide services.

  • Travel involves risks, and you assume full responsibility for your safety, health, and personal property.

  • You agree to comply with all applicable laws, rules, and regulations during travel.

6. Liability Disclaimer

To the maximum extent permitted by law:

  • LuzViva Travel shall not be liable for any loss, injury, damage, delay, inconvenience, or expense arising from the actions or negligence of Suppliers or other third parties.

  • We are not responsible for events beyond our control, including but not limited to natural disasters, strikes, political instability, pandemics, or government restrictions.

  • Our liability is limited to the amount paid directly to us for our services.

7. Force Majeure

We shall not be held liable for failure to perform our obligations if prevented by events outside of our control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, pandemics, or government restrictions.

8. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of LuzViva Travel or its licensors. You may not copy, distribute, or use any content without prior written consent.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Indiana (without regard to conflict-of-law principles). Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hamilton County, Indiana.

11. Amendments

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The most recent version will be posted on our website with the “Effective Date” at the top.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

LuzViva Travel
Westfield, IN
info@luzvivatravel.com
1-877-577-8290

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