Privacy Policy

Effective Date: September 2025

LuzViva Travel values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.luzvivatravel.com, use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, date of birth, gender, passport details, driver’s license numbers, government-issued identification, nationality.
Contact Information: Address, phone number, email address, emergency contact details.
Payment Information: Credit/debit card numbers, billing addresses, and payment preferences.
Travel Information: Flight details, hotel bookings, itineraries, travel preferences, loyalty program numbers, dietary or accessibility needs.
Technical Information: IP address, browser type, operating system, referring/exit pages, device identifiers, cookies, and usage details about how you use our website.
Communication Data: Records of inquiries, customer support requests, and correspondence with us.

2. How We Collect Information

We may collect your information in several ways, including:

Directly from you when you register, book travel, complete forms, subscribe to newsletters, or communicate with us.
Automatically as you navigate through our website (cookies, analytics tools, server logs).
From third-party sources such as airlines, hotels, tour operators, travel insurance companies, and other partners when arranging bookings or services on your behalf.

3. How We Use Your Information

We use your information for the following purposes:

To process travel bookings, reservations, and related services.
To issue invoices, process payments, and manage accounts.
To communicate with you regarding bookings, promotions, travel alerts, and customer service.
To personalize your experience and recommend travel options based on preferences.
To comply with legal obligations (e.g., visa applications, customs, tax reporting).
To improve our website, services, and user experience.
To protect against fraud, unauthorized transactions, claims, or other liabilities.

4. Sharing Your Information

We may share your personal information with:

Service Providers and Partners: Airlines, hotels, cruise lines, tour operators, car rental agencies, travel insurance providers, and technology vendors who assist in fulfilling travel arrangements.
Payment Processors: To process your payments securely.
Legal Authorities: When required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to:

Improve site functionality and performance.
Understand how users interact with our website.
Provide targeted advertising and personalized content.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., tax or regulatory obligations).

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to legal exceptions.
Restriction: Request that we limit processing of your data.
Portability: Request a transfer of your data to another provider.
Opt-Out: Opt-out of receiving promotional communications.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at [insert contact email].

9. Children’s Privacy

Our services are not directed toward individuals under 18 years of age, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of third parties. Please review their privacy policies when visiting their sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you by updating the “Effective Date” and, when required, by providing additional notice.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LuzViva Travel
Westfield, IN
info@luzvivatravel.com
1-877-577-8290